RETURNS

 

WITHDRAWAL ENTITLEMENT

If you are dissatisfied by your order, you may assert your withdrawal entitlement within  fourteen (14) working days from receipt of the shipment (the working days will begin to run from the date on which delivery can be proven). The products must be returned intact and must still have the warranty tag attached to each garment. 

 

RETURNING GOODS 

  1. If you're a registered user:
    • login into the "my account" area
    • choose your selected order
    • flag the item/s you want to return and complete the request
  2. If you are not registered as a user (and ordered as a guest):
    • click here to enter the order research form
    • flag the item/s you want to return and complete the request

Once a returns form has been completed and confirmation obtained (confirmation will appear on the page, you will not receive a mail), send the products to:

Diana Corp.
Via San Daniele 137/139
35038 Torreglia (PD) ITALIA

The charges incurred by the shipment will be undertaken by the client, as well as his choice of carrier.  Liability for providing for delivery will also be undertaken by the client. 

 

 

RECEPTION AND MANAGEMENT OF RETURNED GOODS

Once the returned goods have been received, an employee will evaluate the state of the products, reconditioning them. 

We would like to remind you that diadora.com does not exchange goods, but reimburses the cost of any items returned.  If you wish to change the goods, you will have to make a new order.

Reimbursement will take place on the basis of the method of payment used to complete the purchase, by and no later than thirty days from having received the goods returned.  If you require more information and to find out what the conditions are to assert your withdrawal entitlement in greater detail, you can refer to our legal affairs area.

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