RETURNS

 

WITHDRAWAL ENTITLEMENT

Due to a major upgrade of the logistic systems, the dispatch of all orders will be slowed down for a few days from May 1st.
We are doing our best to ship all orders as soon as possible.
Thank you for your anticipated understanding.
Order before 01/05 at 10.00 am UTC to receive it within the standard delivery schedule.

If you are not satisfied with your order, you may request to return the products by filling out the online return form within  fourteen (14) working days from receipt of the shipment (the working days will begin to run from the date on which delivery can be proven). The products must be returned intact and must still have the warranty tag attached to each garment. 

 

RETURNING GOODS 

  1. If you're a registered user:
    • login into the "my account" area
    • choose your selected order
    • flag the item/s you want to return and complete the request
  2. If you are not registered as a user (and ordered as a guest):
    • click here to enter the order research form
    • flag the item/s you want to return and complete the request

Once a returns form has been completed and confirmation obtained, send the products to:

Diana E-Commerce Corporation
Via San Daniele 137/139
35038 Torreglia (PD) ITALIA

The charges incurred by the shipment will be undertaken by the client, as well as his choice of carrier.  Liability for providing for delivery will also be undertaken by the client. 

 

 

RECEPTION AND MANAGEMENT OF RETURNED GOODS

Once the returned goods have been received, an employee will evaluate the state of the products, reconditioning them. 

We would like to remind you that diadora.com does not exchange goods, but reimburses the cost of any items returned.  If you wish to change the goods, you will have to make a new order.

Reimbursement will take place on the basis of the method of payment used to complete the purchase, by and no later than thirty days from having received the goods returned.  If you require more information and to find out what the conditions are to assert your withdrawal entitlement in greater detail, you can refer to our legal affairs area.